Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
We do not take repeat prescription requests over the phone.
How to obtain medicines urgently
If you need medication urgently, please contact dispensary during working hours, or if the surgery is closed ring 111 for the NHS 111 service.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
If you live further within a mile from a pharmacy, you will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Dispensing
We are able to dispense prescriptions to patients living more than a mile from the nearest chemist. This means those patients can obtain their medication from us here at the surgery, and we also offer a free delivery service. Please ask reception for more details, and whether your address falls within our dispensing catchment area.
The practice operates a strict 28 day prescribing policy.
Collection of controlled drugs
Controlled drugs are dispensed at the time of collection and require two qualified dispensers to be present.
Collection of controlled drugs are restricted to 9am to 1pm then after lunch from 2pm to 5pm during opening hours. This is due to two dispensary staff needing to be present.
Collection/delivery
If you live more than a mile from the nearest pharmacy we can dispense your medication here at the surgery. We also offer a free home delivery service to our dispensing patients. If you live more than 1 mile as the crow flies from your nearest pharmacy, please contact the surgery.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.