WELCOME TO BRANNEL SURGERY
IF YOU NEED A DOCTOR WHEN THE SURGERY IS CLOSED, PLEASE PHONE NHS111. IN AN EMERGENCY PHONE 999
NOTIFICATION OF CLINICAL SYSTEM CHANGE
Brannel Surgery will be moving to a new clinical system, this will begin on Monday 20th July. We switch to the new system, SystmOne on 28th July. We will continue to operate during this time but we will have reduced capacity however we will continue to see patients who require urgent medical attention. If your enquiry is not urgent you may be asked to call back after the system upgrade so please bear with us.
The Waiting-room app will cease to be accessible during this transition so you will be unable to order medication on-line until the new system is up and running. The new clinical system will have a new app which is called SystemOnline and the app can be downloaded once we go live. You can order medication via e-mail in the interim email@example.com
Face masks or coverings are now mandatory in most public areas.
We understand that some patients will be anxious about wearing a mask especially those with certain medical conditions.
GP’s are not required or in a position to provide exemption letters for patients who believe they should be exempt from wearing a face covering.
The current guidance suggests there is no requirement for the public to provide medical evidence for exemption from wearing face masks therefore a self- declaration should be sufficient.
For specific requirements in reference to public transport, shops or other areas where masks are required please contact those specific companies for further information.
HIGH RISK CATEGORY COVID-19
THERE HAS BEEN A DELAY BY THE GOVERNMENT IN IDENTIFYING AND SENDING LETTERS TO HIGH RISK PATIENTS. IF YOU THINK YOU ARE HIGH RISK AND HAVE NOT RECEIVED A LETTER PLEASE DO NOT PHONE THE SURGERY BUT E-MAIL THE FOLLOWING ADDRESS
Please include your name, address, date of birth and why you think you may be high risk and we will contact you by e-mail as soon as possible
Help during Covid-19
Covid-19 Resource Directory
CORONAVIRUS - COVID-19
We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19.
- 1. From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
- a. A new continuous cough OR
- b. High temperature (of 37.8 degrees centigrade or higher)
- 2. The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms.
If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online (https://111.nhs.uk/). People should only call NHS 111 if they cannot use the online 111 tool.
PHARMACY APPLICATION - ST STEPHEN
Unfortunately the Practice Dispensary is at risk of closure due to an application to open a Pharmacy in St Stephen
We are asking our patients to support us in objecting to this by writing to the following address or sending an e-mail.
Ensure this reference is on any correspondence
Emily Howard, Market Entry Officer, PCSE Enquiries, PO Box 350, Darlington, DL1 9QN
Or E-mail: PCSE.MarketEntry@nhs.net
(with a copy to PPG.firstname.lastname@example.org)
The closing date for this is 3rd April 2020
Patient On-line Services
IMPORTANT INFORMATION REGARDING YOUR WAITINGROOM ACCOUNT
The surgery will be changing clinical systems to SystmOne which will begin Monday 20th July 2020.
The main difference patients will notice is for those who use The Waiting-room and order their medication online, view their medical record and book online appointment, this will be changing to our new clinical systems version which will be SystmOnline and the app can be downloaded for free and your account will be set up once we go live.
Whilst you are waiting to change to the new system, you can continue to order your medication by either dropping or posting in your paper repeat slip or by emailing email@example.com Thank you for your patience during this time of transition.
The Waiting-Room will not be accessible from 24th July 2020
Named Accountable GP for All Patients
Every patient has now been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Brannel Surgery is a modern purpose built premises offering on site parking and disabled access.
Care Data - Further information about sharing data
Further information including leaflets and frequently asked questions can be obtained by clicking on the following link
Opt-out forms (in various formats) can be downloaded from the below website
(Site updated 04/08/2020)