***********************UPDATE TO OPENING HOURS ON THURSDAYS **************************

From Thursday 26th May the surgery will be closed every Thursday lunchtime for 1 hour, from 1pm to 2pm, to allow time for staff training.  We are open as usual on all other days.  If you have a medical issue that cannot wait while we are closed, please call the usual surgery number, 01726 822254, and your call will be forwarded to the urgent doctor service.

Please see the home page for important information concerning ordering your prescriptions on-line from 1st January 2019

**Did you know we offer Delivery Service to your door however you need to be at home to sign for the delivery**


Repeat Prescriptions

The following document contains all the information you need about our Dispensary and Prescription ordering process.


Brannel Surgery Dispensary Information

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • Online - Via the NHS App which is available on iOS and Android. First time users will be able to register through the App alternatively, you can order your medication via the link at the top of this page for Airmid/SystmOnline. First-time users are required to complete a simple registration form and present to the practice with identification.
  • In person - drop your repeat slip in at reception having clearly marked the items required.
  • By post - send it to us with a stamped addressed envelope if you want it posted back to you.
  • By Email - please use

Please note we are not able to accept requests for repeat prescriptions over the telephone.


We are able to dispense prescriptions to patients living more than a mile from the nearest chemist.  This unfortunately excludes patients who may be registered with us on the now withdrawn, out of area registration scheme.

The practice operates a strict 28 day prescribing policy.

Collection of Controlled Drugs

Controlled drugs are dispensed at the time of collection and require two qualified dispensers to be present.  Therefore, the collection of controlled drugs is only possible between 9am and 5.30pm each Monday to Friday.


We can also offer a home delivery service to dispensing patients who are housebound or may have difficulty with collecting from the Surgery.  Please note that you will be required to sign for medication when it is delivered.  Delivery is only on Friday mornings. Unfortunately we are not currently able to deliver controlled drugs.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

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