WELCOME TO BRANNEL SURGERY
IF YOU NEED A DOCTOR WHEN THE SURGERY IS CLOSED, PLEASE PHONE NHS111. IN AN EMERGENCY PHONE 999
Health Visitor/Child Health Clinics
As from August 2016 the Health Visitor/Child Health Clinic held at the surgery will be held on the 2nd Wednesday of the month. If you have any questions or wish to know the locations and times of other Health Visitor clinics in the area please call the Health Visitor Team on 01726 890628.
The Clinic at Roche Surgery will still be held every Thursday between 9.30am - 11.30am
Named Accountable GP for All Patients
Every patient has now been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
*****Brannel Surgery Email Addresses********
If you wish to contact the surgery via email the addresses are as follows:
To order prescriptions via email please use:
(this change will not affect you if you order via the website)
For General Enquiries to the surgery, please use:
If you have any questions, please do not hestiate to contact us at the surgery.
Patient On-line Services
We are now able to offer patients the opportunity to book appointments, request repeat prescriptions and view a summary of their medical records (allergies and adverse reactions only at the moment) on-line.
On-Line Appointments and Viewing Medical Records
If you wish to make appointments or request to view allergies/adverse reactions from your medical record, please follow the link to the Waiting room which is:
Some of you may already have registered with the Waiting Room for on-line appointments. If so you will already have a username and password which you can use to access the site including requests to view your allergies/adverse reactions.
If you are not registered with the Waiting Room but would like to do so, please call into the surgery to pick up a sign up form. We will need to see some formal documentation (driving licence, passport, utility bill, etc) as proof of your identity. You will then receive an email detailing your username and password which you can use to make on-line appointments or request to view any allergies/adverse reactions from your medical records. Alternatively we have attached the sign up forms, etc below. There is also a patient guide to "The Waiting Room" that you can access by clicking on the help option at the top right hand corner of the Waiting Room homepage.
Waiting Room Sign up Form
Proxy Access Sign up Form for Waiting Room
Patient User Guide to the Waiting Room
If you wish to order repeat prescriptions, please click on the link to prescriptions on the top right hand side of this page and follow the instructions on screen.
If you have any questions, please do not hesitate to contact us at the surgery and we will be happy to help.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Brannel Surgery is a modern purpose built premises offering on site parking and disabled access.
Care Data - Further information about sharing data
Further information including leaflets and frequently asked questions can be obtained by clicking on the following link
Opt-out forms (in various formats) can be downloaded from the below website
Registration letters from NHS England – please respond if you get one
The NHS is carrying out work in Devon, Cornwall and Isles of Scilly to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.
If you do receive a letter, please either confirm your details or submit any changes. Changes can be made by returning the form in the prepaid envelope. If the details are correct, you can confirm by freepost, by freephone, via text message or online.
It is important to respond to the letter, as GP lists do get out of date over time. If we don’t have an accurate record of your name and address, then we or a hospital may not be able to contact you with important information.
We may also need to contact you:
· with test results
· to invite you for bowel, breast or cervical screening to protect against cancer, for example
· to offer vaccination against infectious diseases such as flu or measles, mumps and rubella
· to give you an appointment as part of your plan to stay healthy if you have a long-term illness
Please respond to the letter within four weeks, so the NHS can be certain about your details. Otherwise, the NHS will assume that you have moved away, and begin the process to remove you from the practice list.
Care Quality Commission Website - Brannel SurgeryProfile
Click on the below link to visit the CQC page for Brannel Surgery